Refund policy

Last Updated: December 2025 

REFUND POLICY

First-Time Subscriber Guarantee
If you are not satisfied with your first subscription period, you may request a full refund within 30 days of your initial purchase by contacting us at refund@thebrotherhoodbox.com. This guarantee applies only to your first subscription period as a new subscriber.

The refund amount depends on your subscription plan:

  • The Brotherhood Box ($88/quarter): Full $88 refund.
  • Coaching Only ($100/month): Full $100 refund.
  • Box + Coaching ($350/quarter): Full $350 refund.

For refunds that include a physical box (The Brotherhood Box or Box + Coaching plans), you must return all unused products in original condition to receive your refund. Return shipping instructions will be provided when your refund is approved.

Subsequent Billing Periods

After your first subscription period, subscription fees are non-refundable. This includes:

  • Quarterly periods where you do not want or use the box.
  • Monthly periods where you do not utilize coaching sessions.
  • Any unused portions of your subscription.

Refund Processing
Approved refunds will be processed within 7 business days and will be credited to your original payment method.

RETURN POLICY

Product Returns - Damaged or Defective Items
For damaged or defective products, please contact us within 7 days of receipt at returns@thebrotherhoodbox.com for a replacement or resolution. Please include:

  • Your order number.
  • Photos of the damaged or defective item.
  • Description of the issue.

We will review your request and provide instructions for resolution. In most cases, we will send a replacement item without requiring you to return the damaged product.

Non-Returnable Items
Due to the nature of our subscription service and wellness products, we cannot accept returns on:

  • Used or opened products (for hygiene and safety reasons).
  • Products from boxes beyond your first subscription period (unless damaged or defective).
  • Digital content or coaching sessions already delivered.

SHIPPING ISSUES

Lost or Damaged Shipments
If your box is lost, stolen, or damaged during shipping:

  • Contact us immediately at shipping@thebrotherhoodbox.com with your order details.
  • We will investigate the issue with the shipping carrier.
  • If confirmed lost or damaged, we will file a claim with the carrier and send a replacement box.

We are not responsible for delays caused by the shipping carrier, weather, or circumstances beyond our control.

Incorrect Address
We are not responsible for packages shipped to incorrect or outdated addresses provided by you. Please ensure your shipping address is current and accurate in your account settings before your box ships.

HOW TO REQUEST A REFUND

To request a refund for your first subscription period:

  1. Email us at refund@thebrotherhoodbox.com.
  2. Include "Refund Request" in the subject line.
  3. Provide your order number and subscription details.
  4. Briefly explain your reason (optional).

For Box or Box + Coaching subscribers:

  • We will provide return shipping instructions.
  • You must return all unused products in original condition.
  • Once we receive and inspect the returned items, your refund will be processed.
  • Refunds are processed within 7 business days of receiving returned products.

For Coaching Only subscribers:

  • No physical return required.
  • Your refund will be processed within 7 business days of your request.

CONTACT US

For all refund and return inquiries: Email: contact@thebrotherhoodbox.com.

The Brotherhood Box operated by Kalos Health LLC, Los Angeles, California.