Contact information

Last Updated: December 2025

HOW TO REACH US

We're here to help! You can contact The Brotherhood Box team through the following methods:

Email Primary Contact: contact@thebrotherhoodbox.com

  • General inquiries.
  • Subscription questions.
  • Product questions.
  • Coaching inquiries.
  • Technical support.
  • Feedback and suggestions.

Response Time: We respond to all emails within 1-2 business days (Monday-Friday)

Mailing Address
Kalos Health LLC, 19141 Golden Valley Rd, 1137, Santa Clarita, California

Website
Visit our website: thebrotherhoodbox.com

  • Manage your subscription.
  • Update account information.
  • Access community features.
  • View FAQs.
  • Submit contact form

WHAT WE CAN HELP YOU WITH

Account Management

  • Update shipping address.
  • Change subscription plan.
  • Update payment method.
  • Reset password.
  • Access account information

Subscription Questions

  • Pre-order information.
  • Subscription plan details.
  • Billing questions.
  • Upgrading or downgrading your plan.
  • Pausing your subscription.

Coaching Services (Brotherhood + Coaching subscribers)

  • Scheduling coaching sessions. 
  • Rescheduling or canceling sessions.
  • Questions about coaching services.
  • Technical issues with SimplePractice platform.
  • Feedback about coaching experience.

Product and Box Questions

  • What's included in upcoming boxes.
  • Product ingredients or allergen information.
  • Product instructions or usage questions.
  • Damaged or defective product issues.
  • Missing items from your box.

Shipping and Delivery

  • Tracking information.
  • Lost or stolen packages.
  • Damaged shipments.
  • Address changes.
  • Delivery issues.

Returns and Refunds

  • First month refund requests.
  • Damaged product replacements.
  • Return authorization.
  • Refund status inquiries.

Technical Support

  • Website issues.
  • Login problems.
  • Payment processing issues.
  • App or platform technical difficulties.

Community Support

  • Community access questions.
  • Group call schedules.
  • Community guidelines.
  • Reporting inappropriate behavior.

BUSINESS HOURS

Email Support: Monday - Friday, 9:00 AM - 5:00 PM Pacific Time.

  • We respond to emails within 1-2 business days
  • Emails received outside business hours will be answered on the next business day

After Hours: We do not offer phone support or live chat at this time. Please email us and we will respond as quickly as possible.

EMERGENCY CONTACT

Mental Health Crisis
If you are experiencing a mental health emergency or having thoughts of harming yourself or others:

  • Call 988 (Suicide & Crisis Lifeline) - Available 24/7.
  • Call 911 for immediate emergency assistance.
  • Text "HELLO" to 741741 (Crisis Text Line).
  • Go to your nearest emergency room

Remember: The Brotherhood Box provides peer coaching, not clinical mental health services. In an emergency, always contact professional emergency services.

SOCIAL MEDIA

Follow us for updates, community highlights, and wellness content:
Instagram: @thebrotherhoodbox

Note: For account-specific issues, please email us rather than messaging on social media to ensure privacy and faster response times.

FEEDBACK AND SUGGESTIONS

We value your feedback! Help us improve by sharing:

  • Product suggestions.
  • Box content ideas.
  • Website improvements.
  • Service enhancement ideas.
  • Testimonials and success stories.

Send feedback to: contact@thebrotherhoodbox.com
Subject line: "Feedback" or "Suggestion"

COMPLAINTS AND DISPUTES

If you have a complaint or dispute:

  1. Email us at contact@thebrotherhoodbox.com with "Complaint" in the subject line.
  2. Describe the issue in detail.
  3. Include any relevant order numbers, dates, or documentation.
  4. We will respond within 2 business days with next steps.

We are committed to resolving all complaints fairly and promptly. Please refer to our Terms of Service for our full dispute resolution process.

PRIVACY INQUIRIES

For questions about how we handle your personal information:

  • Review our Privacy Policy on our website.
  • Email specific privacy questions to thebrotherhoodbox@gmail.com.
  • Reference "Privacy Inquiry" in your subject line.

California residents: See our Privacy Policy for information about your CCPA rights.

MEDIA AND PARTNERSHIP INQUIRIES

Press/Media: media@thebrotherhoodbox.com
Partnership Opportunities: media@thebrotherhoodbox.com

IMPORTANT CONTACT REMINDERS

When contacting us, please include:

  • Your full name.
  • Email address associated with your account.
  • Order number (if applicable).
  • Detailed description of your question or issue.
  • Any relevant photos or documentation.

This helps us assist you more quickly and accurately.

LANGUAGE

All customer service is provided in English at this time.

ACCESSIBILITY

If you need assistance accessing our website or services due to a disability, please contact us at thebrotherhoodbox@gmail.com and we will work to accommodate your needs.

We're here to support you on your journey. Don't hesitate to reach out!

The Brotherhood Box Team